Understand Your Members on a Deeper Level Through Journey Mapping

By visualizing the member journey, associations can better identify member needs and relieve pain points, improving the overall experience.

Understand Your Members on a Deeper Level Through Journey Mapping ebook

According to PwC more than 59% of people will walk away from an organization or product after several bad experiences.

To ensure that doesn’t happen to your association, consider journey mapping, an end-to-end visualization of the member experience across all touchpoints in which the member interacts with your association.

Learn about journey mapping benefits and how to get started.

Fill out the form to gain instant access to this guide!

Understand Your Members on a Deeper Level Through Journey Mapping

Access More Guides

Understand Your Members on a Deeper Level Through Journey Mapping ebook

Understand Your Members on a Deeper Level Through Journey Mapping

By visualizing the member journey, associations can better identify member needs and relieve pain points, improving the overall experience.
Prioritize Interoperability and Ensure a More Harmonious Future

Prioritize Interoperability and Ensure a More Harmonious Future

Do your tech systems work well together? Here’s how to break down data barriers between teams and departments, improving staff and member experiences.
How to Attract New Members: 8 Steps to Take Right Now

How to Attract New Members: 8 Steps to Take Right Now

With so many choices for education and community for younger professionals, associations must find ways to stand out from the crowd. Learn 8 recruitment strategies that can help you reach...
How to Get Comfortable with Artificial Intelligence

How to Get Comfortable with Artificial Intelligence

Harness the power of AI to derive greater efficiencies now and reap the benefits as the technology evolves into the future.
Automate Your Way to Success

Automate Your Way to Success

Discover how your association can streamline repetitive tasks and paperless processes, so you can focus on what matters most—your constituents.
Smarter, Simpler Membership Management

Succeed at the Speed of Business with the Right AMS

If you are still investing more energy in running your system than serving your constituents, it's time to look at how technology has evolved. The new face of member management...
1 2

Testimonials

  • “…very excited because of the possibilities that I see for NADA moving forward, the ability to give our executives the information, any intelligence that they need in order to help our members better…the ability to simplify the whole application ecosystem, removing unbelievable complexity and bringing simplicity to the application.”

    Rafael Maldonado NADA
    Rafael Maldonado
    Former CIO at NADA
  • “I found Impexium to be more modern, more sophisticated, more user friendly, more intuitive.”

    Jeff Sventek AsMA
    Jeff Sventek
    Executive Director at AsMA
  • “What impresses me the most about Impexium is the ease of use…Everything I need in Impexium is one-click away.”

    James Brannigan, NYSAE
    James Brannigan
    Associate Director at NYSAE
  • “You have to have a support team that communicates clearly, is a good listener, is patient and can really handle the problem solving…I have been really pleased with Impexium’s support. They are on-top-of things responsive…I know they will stick with me until we figure it out.”

    Kelly Webb FCLB
    Kelly Webb
    PR & Pace Coordinator at FCLB
  • “…Impexium has allowed us to significantly improve our processes and procedures. We’ve automated quite a lot with Impexium and removed a number of manual processes that we had before. And staff are very happy about that.”

    Impexium RAPS Case Study
    Wendy Sahli
    Technology at RAPS
  • “I like the fact that by using Impexium versus our previous system, we will be able to reduce staff’s workload. As a result, NAADAC’s staff will be happy, feel more capable and competent…in serving our members.”

    Cynthia Moreno Tuohy NAADAC
    Cynthia Moreno Tuohy
    Executive Director at NAADAC
  • “We wanted a partner that would grow with us and one that could innovate with us. Impexium checked all those boxes. They took us from outdated to automated.”

    Laurie Bollig CoSIDA
    Laurie Bollig
    Director of Membership Engagement at CoSIDA

Let's See If Impexium Is The Right Fit For Your Organization!

Trade associations, professional societies, and non-profits of all sizes have transformed their businesses and exceeded member expectations with Impexium’s membership management software. Request a personalized demo today.