By visualizing the member journey, associations can better identify member needs and relieve pain points, improving the overall experience.
According to PwC more than 59% of people will walk away from an organization or product after several bad experiences.
To ensure that doesn’t happen to your association, consider journey mapping, an end-to-end visualization of the member experience across all touchpoints in which the member interacts with your association.
Learn about journey mapping benefits and how to get started.
“…very excited because of the possibilities that I see for NADA moving forward, the ability to give our executives the information, any intelligence that they need in order to help our members better…the ability to simplify the whole application ecosystem, removing unbelievable complexity and bringing simplicity to the application.”
“I found Impexium to be more modern, more sophisticated, more user friendly, more intuitive.”
“You have to have a support team that communicates clearly, is a good listener, is patient and can really handle the problem solving…I have been really pleased with Impexium’s support. They are on-top-of things responsive…I know they will stick with me until we figure it out.”
“…Impexium has allowed us to significantly improve our processes and procedures. We’ve automated quite a lot with Impexium and removed a number of manual processes that we had before. And staff are very happy about that.”
“I like the fact that by using Impexium versus our previous system, we will be able to reduce staff’s workload. As a result, NAADAC’s staff will be happy, feel more capable and competent…in serving our members.”
“We wanted a partner that would grow with us and one that could innovate with us. Impexium checked all those boxes. They took us from outdated to automated.”