Join Our Team

Interested in Joining a
Growing & Innovative
Company Culture?

We strive to retain and cultivate a culture of continuous innovation and a relentless pursuit of membership success. With several hundred years of collective technology experience serving associations and non-profit organizations, we’ve learned a lot about what does and doesn’t work to help our customers succeed.

Fitness app with challenges and prizes
Awareness: celebrating national months/days
Employee Assistance Program (EAP)
Financial wellness seminars
Impact projects & donations to charity
Diversity team program
Virtual Olympic games

Benefits & Wellness

At Impexium, you work hard and are rewarded for it. Just as you provide total commitment to the customer, we provide you with the benefits and company wellness needed for a positive work-life balance.

  • Hybrid/remote work options
  • Bonus Plan
  • 401k Plan
  • 3 Blue Cross Blue Shield plans, dental vision with online visit options
  • Life, disability, accident & hospital indemnity policies
  • 20 Paid time off (PTO) days
  • Pre-tax HSA & FSA options
  • Employee Assistance Programs (EAP)
  • Referral bonuses

Career Growth

Empowered employees are the leaders of tomorrow. Impexium gives you access to programs and tools to drive your career growth. There are numerous ways to advance your career.

Impexium University

Whether you’re looking to enhance your core skills, leadership abilities, or professional development, you will find something new to support you on your journey.

New Experience Mentor

As a new team member, you will be paired with a New Experience Mentor to help you learn the ropes. You’ll find yourself acclimated to our culture faster than you can say “free lunch!”

Career Driver Program

Our mentor programs are a voluntary initiative where you are matched with a team member or leader who can help you focus on short and long-term professional goals.

Career Development Program

Our Career Development Program is engaging and interactive allowing you to increase skills specific to your goals.

Client Care Strides

It takes a special person to be on the front lines of our business, talking to our clients every day. The Strides Program allows eligible team members to receive master status for up to two skill sets every six months.

CC365 Program

This program allows Client Care team members to work one day a week with a cross-functional team they are interested in and want to explore as a potential next step in their career.

Training Certification

Do you enjoy training people? Then, get certified with this program and join our dedicated team in providing training to our clients.

Leadership Development

If you see leadership as part of your career, our year long Leadership Development Program integrates learning with projects, coaching and applicable experience.

Internships

At Impexium, we believe today’s interns are the team members of tomorrow and, as such, should be civic-minded. As an intern here, you will be able to work on real projects that create results and impact!

OPEN POSITIONS

Impexium’s vision is to hire talented people who align with our Purpose and Values (Plays). We have the tools and technology to work from almost anywhere. Our teams have been successfully collaborating remotely for several years.

Director of Sales
Customer Support Specialist
Tech Lead
Software Developer
Customer Support Specialist
Technical Service Analyst

Director of Sales

Location: McLean, VA

The Role: The ideal candidate for the Director of Enterprise Sales role at Impexium is a self-starter with a consultative approach, strong technical aptitude, a track record of successful software of SaaS sales and quota achievement, and a broad and deep toolset that encompasses the entire sales cycle.  The Director of Enterprise Sales will work with the Growth Team to prospect leads, organize sales meetings, lead the sales process through to closed sales, and will be responsible to achieve quarterly quotas of closed business.  Impexium offers a fast-paced, innovative environment where you will be provided the tools, resources and outstanding leadership to sell business application solutions.

What you will do:

  • Execute on the sales strategy for Impexium Enterprise solution opportunities focused on targeted prospects in the – Association market.
  • Give solution presentations that are focused on solving prospects needs and will motivate them to buy.
  • Deliver strong sales strategy ability, crafting and presenting client proposals, and helping the team identify and navigate alternative paths to making the sale.
  • Work with Marketing to aggressively generate new relationships within the assigned accounts and territories.
  • Achieve quarterly quotas of sourced qualified opportunities and closed business.
  • Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in the Impexium Association Management Solution (AMS).
  • Document and track all activity through web-based SalesForce automation tools including detailed activity reports, setting tasks for follow-up, opportunity tracking and probability statistics.
  • Assist in organizing and managing sales meetings and trade shows
  • Help sales department in drafting contracts/documents as well as supporting other various sales and marketing activities
  • Collaborate and partner with other departments such as Marketing, Solution Consulting and more
  • Other responsibilities as developed by senior Growth Team leadership.

 

APPLY FOR THIS POSITION

Customer Support Specialist

Location: McLean, VA

The Role: A growing software company is seeking a qualified and experienced client support representative. This position involves working with clients to resolve any issues they have using our software and answering any questions they have. Customers contact us via phone, support tracking portal and e-mail so excellent phone and written communication skills are required.

What you will do:

  • Handles customer service inquiries via the telephone, email, and case management within ticketing system.
  • Provides immediate assistance to customers as requested.
  • Maintains a method to document, track and research customer input while maintaining such processes within SharePoint.
  • May perform other duties and responsibilities as assigned.

What you will need:

  • 1-3+ years relevant experience in SaaS solution support a plus.
  • Experience and familiarity of our products and line of business a plus.
  • Experience with MS SQL a plus but not required.
  • Familiarity with ticketing system a plus.
  • Experience with Associations or Non-Profit a plus but not required.

Working conditions: Position requires a variable 8 hour shift between 8am to 6:30pm business hours at Impexium headquarters in Tysons Corner, VA from Monday through Friday.

APPLY FOR THIS POSITION

Tech Lead

Location: Remote + Colombia (Latin America, Caribbean)

The Role: The role of the Tech Lead, Software Developer is to provide full software lifecycle development, performance, support, and maintenance of .NET web applications.

What you will do:

  • Develop and maintain applications using a variety of technologies that support multiple lines of Business and IT initiatives
  • Research and development of new technologies
  • Develop applications in an agile environment using Scrum
  • Will be working on improving existing functionalities, develop new modules and enhancing other existing modules in the application
  • Perform code reviews and mentor junior developers.

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about career opportunities in our Colombia office, click here.

 

APPLY FOR THIS POSITION

Software Developer

Location: Remote + Colombia (Latin America, Caribbean)

The Role: The role of the Software Developer is to provide full software lifecycle development, performance, support, and maintenance of .NET web applications.

What you will do:

  • Develop and maintain applications using a variety of technologies that support multiple lines of Business and IT initiatives
  • Research and development of new technologies
  • Develop applications in an agile environment using Scrum
  • Will be working on improving existing functionalities, develop new modules and enhancing other existing modules in the application

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about career opportunities in our Colombia office, click here.

 

APPLY FOR THIS POSITION

Customer Support Specialist

Location: Remote + McLean, VA

Job Summary: A growing software company is seeking a qualified and experienced client support representative. This position involves working with clients to resolve any issues they have using our software and answering any questions they have. Customers contact us via phone, support tracking portal and e-mail so excellent phone and written communication skills are required.

Duties and responsibilities

  • Handles customer service inquiries via the telephone, email, and case management within ticketing system.
  • Provides immediate assistance to customers as requested.
  • Maintains a method to document, track and research customer input while maintaining such processes within SharePoint.
  • May perform other duties and responsibilities as assigned.

 

Working conditions: Position requires a variable 8 hour shift between 8am to 6:30pm business hours at Impexium headquarters in Tysons Corner, VA from Monday through Friday.

APPLY FOR THIS POSITION

Technical Service Analyst

Location: McLean, VA

The Role: As a Technical Services Analyst at Impexium, you will design and develop custom solutions and configurations for our customers. These include reports, dashboards, web pages, API workflows and business analytics. You will also assist in supporting client set-up and usage of integrations with the Impexium solution. Excellent communication and interpersonal skills are required as the role works very closely with our software development, implementation, and client experience teams as well as clients directly.  You will utilize the latest tools/technologies to deliver solutions used by thousands of organizations. 

What you will do:

  • Understand client requirements and how they translate to the Impexium solution.
  • Develop low code / no code / workflow solutions to automate existing or new processes
  • Responsible for analyzing complex business problems and issues to provide insight and solutions to decision makers.
  • Meet with customers to understand and document requirements
  • Translate business requirements into technical specifications
  • Design, develop, and enhance solutions for clients and internal teams.
  • Work with the Clients importing data and ensuring high quality data in the system
  • Analyzing and improving current system integrations and migration strategies.
  • Identify, debug, and advise on system errors or API issues.
  • Assist with the management of organizational databases and retrieval systems.
  • Integrate our solutions with partner systems using a variety of protocols
  • Continuous improvement to processes and practices with new ideas, concepts, methods and technologies
  • Work with the Infrastructure team to ensure that BI systems meet business requirements for availability, integrity and security.
  • Maintain knowledge of emerging technologies, tools and applications applicable to Business Intelligence.
  • Handle periodic on-call duty and out-of-band requests

 

APPLY FOR THIS POSITION

Our Colombia Office

Our Colombia team consists of software developers who leverage the latest technologies and tools for the analysis, design, development and testing of Impexium’s Association Management Software (AMS) and Constituent Relaionship Management (CRM) productions for associations and non-profits.

Why Choose Us?

OUR RESPONSIBILITY

Impexium is committed to integrating environmental, social, and governance (ESG) factors into our operations, including managing key ESG opportunities and risks in a way that is consistent with our values and demonstrates our dedication to being responsible corporate citizens. 

EQUAL OPPORTUNITY EMPLOYER

Impexium is an Equal Employment Opportunity (EEO) and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Career FAQs

We currently have four office locations in Virginia, Michigan, California, and Colombia. We offer in-office, hybrid, or 100% remote-based roles. Read more details on Impexium career opportunities.

What does remote + aligned office mean?

  • U.S. locations – all positions currently have the flexibility to work full-time remote due to COVID, as well as a hybrid option if the guidelines in that state are allowing an in person office presence.  Currently we have offices in 3 locations:  1) McLean, VA, 2) Troy, MI and 3) Torrance, CA.  Each position is aligned to an office.  If you are interested is a specific position aligned to an office location and would like to inquire about the possibility of in person or hybrid presence in a different office location for that role, speak to your recruiter to understand flexibility for your role.
  • Latin America & Colombia all positions in Colombia are remote only at this time

How does assignment to an office location work?

If you are aligned to a specific office location, you will be aligned to that office’s events and meetings. For the most part, we will expect remote team members to be able to come in for occasional meetings and events.

What hybrid + remote options are available?

We offer everyday flexibility so you can shape your schedule and be present for the things that matter to you in work and in life. For example, hybrid office-based team members can spend a flexible amount of days per week working remotely based on a schedule they work out with their leader.  Some roles require more in person time than others, but all positions offer flexible options.  We also offer the option for many positions to work remotely full time. If you’re interested in a remote role, please indicate your interest when you apply and let your recruiter know.

What tools and resources are available?

Communication is important, and teams can’t be successful unless everyone stays organized and up to speed. Tools like Slack, Asana, TEAMS and Zoom allow you to openly communicate, connect, and collaborate seamlessly with teammates across time zones and geographies.

Do remote team members have the same opportunities?

Our Play No Suits Just Innovation leads with a focus on diverse perspectives. We’re committed to continuing to build a diverse team where everyone’s voice is heard and everyone’s contributions are valued.   Our holistic approach to benefits includes fully remote tech support, country specific benefits, and expanded resources that allow you to thrive. 

Our extensive learning and development options help you grow your skills and your career.  We offer a variety of remote learning resources and trainings, a Leadership development program, and career driver and peer to peer mentor programs.

Testimonials

  • “The customer service really is the driving home decision for us with Impexium and we have been continuously pleased every step of the way.”

    Caroline Escobar SPJ
    Caroline Esobar
    Manager of Membership & Chapters at SPJ
  • “Impexium from CEO on down to the technicians, the whole process and company has been fantastic to work with.”

    Jeff Sventek AsMA
    Jeff Sventek
    Executive Director at AsMA
  • “My favorite thing about Impexium is working with the management team at Impexium and being a partner in understanding where we want to go and telling us where they want to go and working together as partners to deliver a future vision of what people in the association industry want and what RAPS wants for its members and that’s more important than any individual feature.”

    Wendy Sahli
    Wendy Sahli
    Technology at RAPS
  • “Impexium has been there all the way. I’m pleased to be with Impexium because of their leadership.”

    Cynthia Moreno Tuohy NAADAC
    Cynthia Moreno Tuohy
    Executive Director at NAADAC
  • “We wanted a partner that we could grow with and one who would innovate along with us. Impexium checked all those boxes.”

    Laurie Bollig CoSIDA
    Laurie Bollig
    Director of Membership Engagement at CoSIDA
  • “My favorite feature of Impexium is their support team. You have to have a team that is good with communication that is good at listening, that is patient and that can really handle the problem solving that comes up. I’ve been very pleased with Impexium and their support team. They are on top of things, they are responsive and I know when I send them questions they are going to get back to me right away and they will stick with me until we figure it out.”

    Kelly Webb FCLB
    Kelly Webb
    PR & Pace Coordinator at FCLB