Concierge Services

Maximize Impexium’s Impact With Concierge Services.

Concierge Services provide your organization with a path to maximize your Impexium investment and more effectively execute strategic initiatives. Our concierge team has the experience and expertise to help you leverage Impexium to the fullest. This will help you manage gaps in strategic initiatives, allowing you to focus on what really matters—your members.

Annual Concierge Services

Have you ever found it challenging (or even impossible) to launch and manage essential programs due to a lack of staff or expertise within your organization? Do ever-changing priorities lead to inefficient processes and disengaged members? This can be frustrating for staff and may prevent your business from reaching its full potential. Impexium Concierge Services is the solution.

What exactly are Impexium’s Concierge Services?

These are a suite of services for clients who seek to accelerate platform adoption. Concierge Services ensure clients’ existing deployment is optimized according to best practices and minimizes any risks associated with making changes or introducing new initiatives. Think of these services as repeatable structures to accelerate your return on investment while empowering staff with additional tools to enhance their day-to-day initiatives and workflows.

Concierge Services enable associations to reach their desired outcomes even when understaffed.

What are examples of when an association might need these services?

Unexpected Attrition

A popular use case is when unexpected attrition occurs, or power users resign right before a large conference or event. Concierge Services would manage the configuration, testing, rollout, and reporting in Impexium. Therefore, staff can concentrate on providing members with an incredible conference experience instead of having to learn the system while planning a large event simultaneously.

Process Optimization

Processes initially configured and implemented may need to be re-evaluated and streamlined. This will allow staff to take advantage of new features and functionality designed to improve efficiency. Concierge Services include an end-to-end consultation and implementation of identified optimizations.

What's Included In Concierge Services

Impexium’s Concierge Services have two different value-added offerings to your existing Impexium subscription.

Advanced Package

Our Advanced package gives you access to Impexium product experts via our Genius Bar Geek Squad for three 20-minute sessions per month, onboarding of new Power Users, and automatic enrollment into Impexium’s Advisory Council.

Comprehensive Package

Our Comprehensive package is our most popular option. It includes everything in our Advanced package, plus process improvement consulting and deployment, surge support for key business events, product optimization with release preparation, and executive strategic alignment sessions.

Annual Concierge Services

Advanced

$

Comprehensive

$$

 

Executive Strategic Alignment Advisory Session

Process Improvement Consultation Session for Selected Key Process

Implementation of Selected Key Process Improvements

Surge Support for One Critical Business Activity or Event

Enhanced Release Preparation

Onboard New ‘Power Users’

Genius Bar Geek Squad Office Hours

Advisory Council

Health Checks

Named Account Manager

Live Customer Support (8:30 – 6:00pm EST Monday thru Friday)

Full Access to On-line Support Portal

On-Demand eLearning Courses

Monthly Lunch & Learns / Access to On-Demand Lunch & Learn Library

 

+

+

+

+

+

+

+

+

+

 

+

+

+

+

+

+

+

+

+

+

+

+

+

+

Testimonials

  • “We wanted a partner that would grow with us and one that could innovate with us. Impexium checked all those boxes. They took us from outdated to automated.”

    Laurie Bollig CoSIDA
    Laurie Bollig
    Director of Membership Engagement at CoSIDA
  • “…very excited because of the possibilities that I see for NADA moving forward, the ability to give our executives the information, any intelligence that they need in order to help our members better…the ability to simplify the whole application ecosystem, removing unbelievable complexity and bringing simplicity to the application.”

    Rafael Maldonado NADA
    Rafael Maldonado
    Former CIO at NADA
  • “I like the fact that by using Impexium versus our previous system, we will be able to reduce staff’s workload. As a result, NAADAC’s staff will be happy, feel more capable and competent…in serving our members.”

    Cynthia Moreno Tuohy NAADAC
    Cynthia Moreno Tuohy
    Executive Director at NAADAC
  • “…Impexium has allowed us to significantly improve our processes and procedures. We’ve automated quite a lot with Impexium and removed a number of manual processes that we had before. And staff are very happy about that.”

    Impexium RAPS Case Study
    Wendy Sahli
    Technology at RAPS
  • “You have to have a support team that communicates clearly, is a good listener, is patient and can really handle the problem solving…I have been really pleased with Impexium’s support. They are on-top-of things responsive…I know they will stick with me until we figure it out.”

    Kelly Webb FCLB
    Kelly Webb
    PR & Pace Coordinator at FCLB
  • “I found Impexium to be more modern, more sophisticated, more user friendly, more intuitive.”

    Jeff Sventek AsMA
    Jeff Sventek
    Executive Director at AsMA

Contact Us to Learn More About Concierge Services