Concierge Services provide your organization with a path to maximize your Impexium investment and more effectively execute strategic initiatives. Our concierge team has the experience and expertise to help you leverage Impexium to the fullest. This will help you manage gaps in strategic initiatives, allowing you to focus on what really matters—your members.
Have you ever found it challenging (or even impossible) to launch and manage essential programs due to a lack of staff or expertise within your organization? Do ever-changing priorities lead to inefficient processes and disengaged members? This can be frustrating for staff and may prevent your business from reaching its full potential. Impexium Concierge Services is the solution.
These are a suite of services for clients who seek to accelerate platform adoption. Concierge Services ensure clients’ existing deployment is optimized according to best practices and minimizes any risks associated with making changes or introducing new initiatives. Think of these services as repeatable structures to accelerate your return on investment while empowering staff with additional tools to enhance their day-to-day initiatives and workflows.
Impexium’s Concierge Services have two different value-added offerings to your existing Impexium subscription.
Executive Strategic Alignment Advisory Session
Process Improvement Consultation Session for Selected Key Process
Implementation of Selected Key Process Improvements
Surge Support for One Critical Business Activity or Event
Enhanced Release Preparation
Onboard New ‘Power Users’
Genius Bar Geek Squad Office Hours
Advisory Council
Health Checks
Named Account Manager
Live Customer Support (8:30 – 6:00pm EST Monday thru Friday)
Full Access to On-line Support Portal
On-Demand eLearning Courses
Monthly Lunch & Learns / Access to On-Demand Lunch & Learn Library
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“We wanted a partner that would grow with us and one that could innovate with us. Impexium checked all those boxes. They took us from outdated to automated.”
“…very excited because of the possibilities that I see for NADA moving forward, the ability to give our executives the information, any intelligence that they need in order to help our members better…the ability to simplify the whole application ecosystem, removing unbelievable complexity and bringing simplicity to the application.”
“I like the fact that by using Impexium versus our previous system, we will be able to reduce staff’s workload. As a result, NAADAC’s staff will be happy, feel more capable and competent…in serving our members.”
“…Impexium has allowed us to significantly improve our processes and procedures. We’ve automated quite a lot with Impexium and removed a number of manual processes that we had before. And staff are very happy about that.”
“You have to have a support team that communicates clearly, is a good listener, is patient and can really handle the problem solving…I have been really pleased with Impexium’s support. They are on-top-of things responsive…I know they will stick with me until we figure it out.”
“I found Impexium to be more modern, more sophisticated, more user friendly, more intuitive.”
