Questions to Ask When Renewing Your Legacy AMS

Associations rely on their association management system (AMS) to recruit, manage and engage with their members, prospects and partners and to efficiently and effectively exceed operational and member-related goals. Unfortunately, when staff begin to spend more time managing the AMS software than managing members, the results can be devastating.   

Membership associations should review their legacy association management system (AMS) to determine whether it still meets their business needs as well as the current and future needs of their members. 

Is it time to invest in a new AMS?

Selecting and implementing a new AMS will require significant upfront investment in time, money and other resources, but, in most cases, the investment is worth it in the long run. Because of those costs and the potential disruption to their daily business operations, associations often struggle to squeeze more out of their current AMS platform—even at the expense of membership initiatives and staff efficiency. 

To help your association make the decision to switch your AMS platform, there are three important questions you should ask yourself. 

Has your legacy AMS provider been responsive to all of your concerns?

When it comes to troubleshooting their AMS, most associations lean heavily on their vendors to recommend solutions (ex. specific workflows) and configure the software to their specific needs. In such instances, the client-vendor relationship is as important as the capabilities of the AMS itself. 

If your vendor doesn’t provide the required level of support and professional services your association needs to be successful, it’s best to look for a new AMS provider, one who continually invests in resources and staff dedicated to helping your association achieve your objectives. 

Does your AMS help you reach your goals?

Aside from providing robust functionalities, your legacy AMS system should integrate seamlessly with your association’s website and third-party vendors (ex. Marketing Automation, Community, Learning Management). If your members find it challenging to engage with your association via digital channels such as your website (ex. shopping cart or event registration forms), or your staff finds it difficult to share data between various platforms, your vendor isn’t delivering a functional solution that meets the needs and expectations of your members. That can potentially lead to the loss of revenue and possibly a decrease in membership. 

The whole point of using an AMS system is to maximize the user experience, streamline processes and make it easier for you to manage your association’s activities. It should save you time and money by automating manual and mundane workflows and freeing up your team to focus on more strategic tasks. If your legacy system doesn’t help you achieve your operational, business and membership goals, you’re better off looking for a new provider. 

At what point is your AMS at in the refresh cycle?

For every AMS you purchase, you should get at least seven years of use out of it before the underlying technology becomes outdated.  By that time, your business model or workflows will have changed to the point that the legacy AMS may be incompatible, or technology will have advanced to the point that your system is unable to deliver comparable levels of service expected from today’s modern AMS platforms. 

Since newer generations of software often deliver more functionality than older systems for the same price, you should consider looking for a new AMS. 

Make the right choice for your association.

While switching to a new AMS provider can be time-consuming, disruptive and require significant financial investment, it is your best option when you’re in any of the following situations: 

  • Faced with an antagonizing relationship with your legacy AMS provider 
  • Outdated AMS that doesn’t deliver the services or experiences your members crave 
  • Desire to take advantage of new, improved technological offerings 

Related Blogs

7 Signs It's Time to Upgrade Your AMS: #1 Not in the Cloud

7 Signs It’s Time to Upgrade Your AMS

Here's 7 signs it's time to upgrade your association's current AMS software to meet staff and member needs.
ASAE Annual Meeting 2023

ASAE Annual Meeting 2023

The ASAE Annual Meeting & Expo 2023 is coming up, and Impexium is thrilled to be a partner for one...
The Ultimate Guide to Association Management Software

The Ultimate Guide to Association Management Software

Association management software is a must-have for associations, but where do you start? Check out our ultimate guide to AMS.

On-Demand Webinar: Will Your AMS be Fully Automated in 2023?

There is a better way to get things done across your organization. Leverage workflow automation to streamline repetitive tasks, eliminate...


  • “…very excited because of the possibilities that I see for NADA moving forward, the ability to give our executives the information, any intelligence that they need in order to help our members better…the ability to simplify the whole application ecosystem, removing unbelievable complexity and bringing simplicity to the application.”

    Rafael Maldonado NADA
    Rafael Maldonado
    Former CIO at NADA
  • “…Impexium has allowed us to significantly improve our processes and procedures. We’ve automated quite a lot with Impexium and removed a number of manual processes that we had before. And staff are very happy about that.”

    Impexium RAPS Case Study
    Wendy Sahli
    Technology at RAPS
  • “I like the fact that by using Impexium versus our previous system, we will be able to reduce staff’s workload. As a result, NAADAC’s staff will be happy, feel more capable and competent…in serving our members.”

    Cynthia Moreno Tuohy NAADAC
    Cynthia Moreno Tuohy
    Executive Director at NAADAC
  • “I found Impexium to be more modern, more sophisticated, more user friendly, more intuitive.”

    Jeff Sventek AsMA
    Jeff Sventek
    Executive Director at AsMA
  • “We wanted a partner that would grow with us and one that could innovate with us. Impexium checked all those boxes. They took us from outdated to automated.”

    Laurie Bollig CoSIDA
    Laurie Bollig
    Director of Membership Engagement at CoSIDA
  • “You have to have a support team that communicates clearly, is a good listener, is patient and can really handle the problem solving…I have been really pleased with Impexium’s support. They are on-top-of things responsive…I know they will stick with me until we figure it out.”

    Kelly Webb FCLB
    Kelly Webb
    PR & Pace Coordinator at FCLB

Let's See If Impexium Is The Right Fit For Your Organization!

Trade associations, professional societies, and non-profits of all sizes have transformed their businesses and exceeded member expectations with Impexium’s membership management software. Request a personalized demo today.