Concierge Services

Concierge Services provide your organization with a path to maximize your Impexium investment and more effectively execute strategic initiatives. Our concierge team has the experience and expertise to help you leverage Impexium as intended. This will help you manage gaps in strategic initiatives, allowing you to focus on what really matters—your members.

Avoid the historical pains associated with an AMS

Frustrated Staff

Lack of in-house expertise and skill set to launch and manage critical and daily programs.

Disengaged Members

Members lose confidence in the association’s ability to deliver valuable content and programs.

Poor Process

Failure to apply industry best practices and optimize business performance leads to poor execution.

Reduced ROI

Reluctance to adopt technology increases time to market and risk while decreasing ROI of AMS investment.

Low Adoption

No confidence in ability to configure, test, and leverage new functionality.

Untimely Business Events

Everchanging priorities lead to inability to manage key business and member-facing initiatives.

Annual Concierge Services

Have you ever found it challenging (or even impossible) to launch and manage essential programs due to a lack of staff or expertise within your organization? Do ever-changing priorities lead to inefficient processes and disengaged members? This can be frustrating for staff and may prevent your business from reaching its full potential. Impexium Concierge Services is the solution.

What exactly are Impexium’s Concierge Services?

In essence, these are a suite of services for clients who seek to accelerate platform adoption. Concierge Services ensure clients’ existing deployment is optimized according to best practices and minimizes any risks associated with making changes or introducing new initiatives. Think of these services as repeatable workstreams to accelerate your return on investment while empowering staff with additional tools to enhance their day-to-day initiatives and workflows.

 

What are examples of when an association might need these services?

A popular use case is when unexpected attrition occurs, or power users resign right before a large conference or event. Concierge Services would manage the configuration, testing, rollout, and reporting in Impexium. Therefore, staff can concentrate on providing members with an incredible conference experience instead of having to learn the system while planning a large event simultaneously.

Another example is process optimization. Processes initially configured and implemented may need to be re-evaluated and streamlined. This will allow staff to take advantage of new features and functionality designed to improve efficiency. Concierge Services include an end-to-end consultation and implementation of identified optimizations.

Concierge Services enable associations to reach their desired outcomes even when understaffed.

What is included?

Impexium’s Concierge Services have two different value-added offerings to your existing Impexium subscription.

Our Advanced package gives you access to Impexium product experts via our Genius Bar Geek Squad for three 20-minute sessions per month, onboarding of new Power Users, and automatic enrollment into Impexium’s Advisory Council.

Our Comprehensive package is our most popular option. It includes everything in our Advanced package, plus process improvement consulting and deployment, surge support for key business events, product optimization with release preparation, and executive strategic alignment sessions.

Annual Concierge Services

Core*

Advanced

Comprehensive

 

Executive Strategic Alignment Advisory Session

Process Improvement Consultation Session for Selected Key Process

Implementation of Selected Key Process Improvements

Surge Support for One Critical Business Activity or Event

Enhanced Release Preparation

Onboard New ‘Power Users’

Genius Bar Geek Squad Office Hours

Advisory Council

Health Checks

Named Account Manager

Live Customer Support (8:30 – 6:00pm EST Monday thru Friday)

Full Access to On-line Support Portal

On-Demand eLearning Courses

Monthly Lunch & Learns / Access to On-Demand Lunch & Learn Library

 

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* Included with Annual Subscription