7 Signs It’s Time to Upgrade Your AMS: #3 Staff & Members Are Frustrated

Your current AMS is a classic example of a software tool that’s probably outlived its usefulness. Not because AMS solutions are in decline or less relevant to the success of today’s leading associations.  Rather, some solutions overpromise and underdeliver, update too slowly (not at all…hope you are not part of that community) or were built on code that is decades old. The reason doesn’t matter…there comes a time when you’ve got to cut the cord and stop making excuses.  In other words, ditch your old AMS and find a new one.

Members have become more demanding than ever before when it comes to customer experience. The bar has been set high by Amazon and many of the technologies they interact with on a daily basis. That’s why you need a AMS solution that can keep up with demand and enable your staff to offer the best possible level of service to your members.

If your current AMS implementation shows any of the following signs, then it’s definitely time for a change:

 

#3. Staff & Members Are Constantly Frustrated With the AMS

Negative Feedback

High-level decisions using AMS data rely on the people who use it daily. If your staff and members express constant frustration with the association management solution or membership management platform, this could be due to a few reasons.

  • An overly complicated solution that requires extensive onboarding
  • Unstable or buggy software in which features don’t consistently work
  • A clunky interface that slows down their workflow with tedious clicks

Invest in an Upgrade

No AMS can please everybody, but if you’re running into one or more of these challenges, the cost of not making a change may well be more than the investment required to make a strategic technology upgrade. 

Impexium’s 100% web-based Association Management Solution (AMS) supports the full range of association business and administrative activities. We combine enterprise-level functionality with the benefits of a software-as-a-service model to deliver a mobile-first, responsive, analytics driven platform to associations of all sizes.

Related Blogs

8 Elements of an Association Marketing Strategy for Member Recruitment

8 Elements of an Association Marketing Strategy for Member Recruitment

Improve your member recruitment with an association marketing strategy that puts you on the map with help from Impexium!
5 Non-Dues Revenue Opportunities to Investigate Right Now

5 Non-Dues Revenue Opportunities to Investigate Right Now

Non-dues revenue is the largest variable for many associations’ bottom lines. Take these 5 opportunities now to increase your revenue!
3 Key Benefits to Mapping Your Association’s Member Journey

3 Key Benefits to Mapping Your Association’s Member Journey

Your member journey is an important consideration for new members to fully embrace being a part of your association. Learn...
Making Sense of Member Data: 3 Immediate Benefits of Better Data Management

Making Sense of Member Data: 3 Immediate Benefits of Better Data Management

Member data is right there in front of you with Impexium’s association management software. Use it to your advantage and...

Testimonials

  • “We wanted a partner that would grow with us and one that could innovate with us. Impexium checked all those boxes. They took us from outdated to automated.”

    Laurie Bollig CoSIDA
    Laurie Bollig
    Director of Membership Engagement at CoSIDA
  • “You have to have a support team that communicates clearly, is a good listener, is patient and can really handle the problem solving…I have been really pleased with Impexium’s support. They are on-top-of things responsive…I know they will stick with me until we figure it out.”

    Kelly Webb FCLB
    Kelly Webb
    PR & Pace Coordinator at FCLB
  • “I like the fact that by using Impexium versus our previous system, we will be able to reduce staff’s workload. As a result, NAADAC’s staff will be happy, feel more capable and competent…in serving our members.”

    Cynthia Moreno Tuohy NAADAC
    Cynthia Moreno Tuohy
    Executive Director at NAADAC
  • “I found Impexium to be more modern, more sophisticated, more user friendly, more intuitive.”

    Jeff Sventek AsMA
    Jeff Sventek
    Executive Director at AsMA
  • “…Impexium has allowed us to significantly improve our processes and procedures. We’ve automated quite a lot with Impexium and removed a number of manual processes that we had before. And staff are very happy about that.”

    Impexium RAPS Case Study
    Wendy Sahli
    Technology at RAPS
  • “What impresses me the most about Impexium is the ease of use…Everything I need in Impexium is one-click away.”

    James Brannigan, NYSAE
    James Brannigan
    Associate Director at NYSAE
  • “…very excited because of the possibilities that I see for NADA moving forward, the ability to give our executives the information, any intelligence that they need in order to help our members better…the ability to simplify the whole application ecosystem, removing unbelievable complexity and bringing simplicity to the application.”

    Rafael Maldonado NADA
    Rafael Maldonado
    Former CIO at NADA

Let's See If Impexium Is The Right Fit For Your Organization!

Trade associations, professional societies, and non-profits of all sizes have transformed their businesses and exceeded member expectations with Impexium’s membership management software. Request a personalized demo today.