How your members experience your association determines whether they find value in being a member. In fact, it’s hard to understate how closely the member experience is linked to member retention.
If members feel lost, confused, disconnected, or if they’re not seeing a return on their membership dues, it’s only natural that they’re going to drop away.
On the other hand, when members feel engaged and connected, they have a reason to stay.
In short, the stronger your member engagement, the stronger your member retention.
If you’re ready to start focusing on deepening your association’s member experience, you have come to the right place. We have four simple suggestions that you can begin implementing right now.
As the name suggests, the member experience encapsulates how your members take part in your association.
But when it comes to enhancing your member experience, what’s important is not so much what you do but how you do it.
So as you work through the sections below, think through every touch point you have with the members in your association, asking yourself if you’re leveraging each point of contact for its maximum potential in giving your membership the best member experience.
With Impexium, you have everything you need to provide the best member experience without overloading yourself with tasks.
Our premium automation tools allow you to give your membership the best member experience in four simple steps.
The bottom line: a good member experience leads to better member retention, which leads to your association thriving.
And we have the tools you need to make that happen.
Impexium makes it easy to improve your member benefits with data-driven decisions, and you don’t need to be a data specialist to gauge the health of your membership and know how best to respond.
Our solutions are
Ready to make Impexium’s powerful tools work for you?
Come see how we can help provide a high-value member experience and increase your member retention from year to year. Request a demo today.
“We wanted a partner that would grow with us and one that could innovate with us. Impexium checked all those boxes. They took us from outdated to automated.”
“…very excited because of the possibilities that I see for NADA moving forward, the ability to give our executives the information, any intelligence that they need in order to help our members better…the ability to simplify the whole application ecosystem, removing unbelievable complexity and bringing simplicity to the application.”
“I like the fact that by using Impexium versus our previous system, we will be able to reduce staff’s workload. As a result, NAADAC’s staff will be happy, feel more capable and competent…in serving our members.”
“…Impexium has allowed us to significantly improve our processes and procedures. We’ve automated quite a lot with Impexium and removed a number of manual processes that we had before. And staff are very happy about that.”
“You have to have a support team that communicates clearly, is a good listener, is patient and can really handle the problem solving…I have been really pleased with Impexium’s support. They are on-top-of things responsive…I know they will stick with me until we figure it out.”
“I found Impexium to be more modern, more sophisticated, more user friendly, more intuitive.”
“What impresses me the most about Impexium is the ease of use…Everything I need in Impexium is one-click away.”